Frequently Asked Questions

Sizing can vary from one designer to another, which is why we recommend using our size guide as a first step. If you’re shopping in-store, our stylists are always ready to guide you into the perfect fit. Online shoppers can reach out to us directly — we’re happy to provide measurements, recommendations, and styling advice so you can feel confident in your choice. After all, the right fit is the foundation of effortless style.

Once your order is placed, you’ll receive a confirmation email followed by tracking details once it ships. You can also log in to your A.K. Rikk’s account to view your order history and status at any time. Need a quick update? Call us or email hello@akrikks.com, and we’ll be happy to assist.

Yes — we offer both physical and digital gift cards, making it easy to share the A.K. Rikk’s experience. Gift cards can be purchased online or in-store and redeemed toward any item. They never expire and are the perfect way to give someone the gift of choice.

Absolutely. Every gift deserves beautiful presentation, and our team offers complimentary gift wrapping. Whether purchased online or in-store, we’ll ensure your selection arrives in signature A.K. Rikk’s style.

We accept all major credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and A.K. Rikk’s gift cards. Flexible options like Shop Pay Installments are also available for online purchases.

Yes, sales tax is applied according to state and local regulations at the time of checkout.

We offer Standard, 2-Day, and Next Day shipping within the United States. Standard shipping is complimentary on orders of $250 or more. For orders under that amount, shipping costs are calculated at checkout based on your selected service. Whether you need your purchase quickly or prefer the ease of complimentary delivery, we’ll ensure your order arrives with care.

Yes — we offer expedited shipping nationwide, and in addition, A.K. Rikk’s provides a local delivery service within 25 miles of our Grand Rapids boutique. Whether you need a last-minute look or a special gift delivered the same day, our team will ensure it arrives with care and convenience.

Yes — A.K. Rikk’s proudly ships worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout. Customs fees or duties may apply and are the responsibility of the recipient.

As soon as your order ships, you’ll receive a tracking link by email. You can also log in to your A.K. Rikk’s account to view tracking information anytime.

If your package is delayed or lost in transit, please contact us right away at hello@akrikks.com or by phone. We’ll work directly with the carrier to resolve the issue and ensure you receive your order.

Returns and exchanges are accepted within 28 days — in-store from the purchase date, and online from the delivery date. Returns received after 14 days incur a 5% restocking fee (plus tax), while exchanges are always complimentary. Items must be unworn, unaltered, and in original condition with tags attached. Please note: final sale items are not eligible for return or exchange. For assistance, call us or email hello@akrikks.com.

Starting a return or exchange is simple. A prepaid return label and return form are included with every eligible online order. Just complete the form, attach the label, and send your package back. You can also initiate a return by calling us or emailing hello@akrikks.com. Please note: final sale items are not eligible for return or exchange.

Refunds are processed once the returned item is received and inspected. Please allow 5–10 business days for funds to appear back on your original form of payment.

Yes — sale items discounted less than 50% off are eligible for return within our standard return window. Items discounted 50% off or more are considered final sale and are not eligible for return or exchange.

Yes — our stylists are available for one-on-one appointments, offering personalized guidance tailored to your lifestyle and wardrobe needs. Whether refreshing your closet or finding the perfect occasion look, our team is here to curate an experience just for you.

Absolutely. A.K. Rikk’s offers private shopping experiences by appointment, where you’ll enjoy dedicated time with a stylist, refreshments, and access to exclusive selections. Contact us to schedule your appointment.

Yes — all gifts receive complimentary signature wrapping, ensuring each piece feels as special as the person receiving it.

Yes — our wardrobe consultations go beyond shopping. Our stylists help refine your personal style, identify wardrobe essentials, and build looks that reflect your lifestyle. In addition to in-store and virtual appointments, we also offer in-home visits for closet clean outs, ensuring your wardrobe feels intentional, refreshed, and tailored to you.

Yes — from designer showcases to community gatherings, we host a variety of events throughout the year. Sign up for our newsletter or follow us on social media to stay informed about upcoming experiences.

Each garment is unique. We recommend following the care instructions provided on the label, and our team is always available to advise on fabric care or recommend trusted cleaning services. Luxury items may benefit from professional care to ensure their longevity.

Yes — A.K. Rikk’s is an authorized retailer for every brand we carry. Every item is authentic and sourced directly from the designer.

Yes — we partner with select designers and tailors to offer made-to-measure and special order pieces. Speak with one of our stylists to explore customization options tailored to your preferences.

Yes — complimentary tailoring is part of the A.K. Rikk’s experience. Our expert tailors ensure every garment fits flawlessly, so you can enjoy the confidence and comfort of a piece that feels made just for you. Whether it’s a simple adjustment or a precise alteration, our team is here to perfect every detail.

Creating an account is simple — just click “Sign In” at the top of our website and select “Create Account.” With an account, you’ll enjoy faster checkout, order tracking, and personalized recommendations.

On the login page, click “Forgot Password?” and follow the instructions to reset. Still need help? Email hello@akrikks.com, and we’ll reset it for you.

No, you don’t need an account to complete your purchase — checkout is quick and seamless for every guest. However, creating an account has its advantages. You’ll enjoy faster checkout, easy order tracking, and a personalized shopping experience that reflects your style journey with us.

We understand that plans change. If you’d like to adjust or cancel your order, please reach out to us as soon as possible. Once an order is prepared for shipment, changes may no longer be possible, but our team will always do our best to accommodate your request. You can call us directly or email hello@akrikks.com for assistance. Your satisfaction is our priority, and we’ll work with you to ensure your experience feels effortless.

Any available store credit is conveniently linked to your A.K. Rikk’s account. At checkout, your credit will appear as a payment option — simply select it to apply the balance toward your purchase. If you need assistance, our team is happy to help ensure your credit is applied correctly. Call us or email hello@akrikks.com, and we’ll take care of the details so you can enjoy a seamless shopping experience.