Assistant Sales Manager

DESCRIPTION

We do business differently at A.K. Rikk’s. Our Personal Shoppers are true professionals committed to uniquely serving our clients, creating memorable experiences, building relationships, and creating excitement around high quality merchandise. We are looking for an Assistant Sales Manager to come work alongside our Stylists and Director of Sales by supporting them in the operational aspects of their role and in their efforts to hit company-wide sales goals. 

REQUIREMENTS

Behaviors

• You exist to serve. Our servant’s heart sets us apart from the rest of the industry. 
• Willing to take every opportunity to exceed expectations and serve the Sales floor. 
• You are confident in getting your work done efficently. You don’t procrastinate! Whatever is put on your plate, you know how to get it done.
• You are detail oriented. Making sure our processes are followed will be key in supporting the sales floor. 
• You are outcome oriented. You are driven to help hit the goal. 
• You are agile and adaptable. Our fast-paced environment keeps each and every day new and exciting! This environment requires you to remain flexible, manage ambiguous situations, and multitask.

Skills & Experience

• Exceptional communication skills in person and over the phone.
• Excellent organizational skills and are detail oriented
• Strong work ethic and time management skills
• Enthusiastic about building client relationships
• Experience in the service industry preferred

 

ROLE OWNERSHIP

• Assist Personal Shoppers with technology tool needs (processing payments/returns, data in CRM, etc.)
• Own the back end operational component of the sales process (Netsuite)
• Assist the Director of Sales in owning policies for sales floor
• Expert on Salesforce Support (CRM system)
• Assist in serving our clients through the sales process as needed
• Be manager proxy when Director of Sales is unavailable or off-site

 

RESPONSIBILITIES


Assist Sales Team

• Become an expert in the operational component to the sales process
• Become an expert in Netsuite and Salesforce
• Own morning jewelry audit and placement
• Assist with ringing, wrapping, post, and go-backs as needed

Assist Director of Sales

• Coaching, training, feedback as appropriate
• Holds, paids, etc. 
• Audits and accountability 
• Netsuite back end - run COF, fix open items, defualt customers, etc. 
• Review call sheets + event call lists, hold sales team accountable
• Create schedule + hold it accountable for sales team.
• Complete payroll duties biweekly