DESCRIPTION

We do business differently at A.K. Rikk’s. Our Personal Shoppers are true professionals committed to

uniquely serving our clients, creating memorable experiences, building relationships, and creating

excitement around high quality merchandise. We are looking for an Assistant Sales Manager to come

work alongside our stylists and Sales Manager by supporting them in the operational aspects of their role

and in their efforts to hit company-wide sale goals.

REQUIREMENTS

Behaviors

• You exist to serve. Our servant’s heart sets us apart from the rest of the industry.

• Willing to take every opportunity to exceed expectations and serve the Sales floor.

• You are confident in getting your work done efficiently. You don’t procrastinate! Whatever is put

on your plate, you know how to get it done.

• You are detail oriented. Making sure our processes are followed will be key in supporting the sales floor.

• You are outcome oriented. You are driven to help hit the goal.

• You are agile and adaptable. Our fast-paced environment keeps each and every day new and exciting! This environment requires you to remain flexible, manage ambiguous situations, and multitask.

Skills & Experience

• Exceptional communication skills in person and over the phone

• Excellent organizational skills and are detail-oriented

• Strong work ethic and time management skills

• Enthusiastic about building client relationships

• Experience in a service industry preferred

ROLE OWNERSHIP

• Assist Personal Shoppers with technology tool needs (processing payments/returns, data in CRM, etc.)

• Own the back end operational component of the sales process (Netsuite, alts notifications, etc).

• Assist Sales Manager in owning policies for sales floor

• Expert on Salesforce support (CRM system)

• Assist in serving our clients through the sales process as needed

• Be manager proxy when Sales Manager is unavailable or off site

RESPONSIBILITIES

• Assist Sales Team:

• Become an expert in the operational component to the sales process

• Become an expert in Netsuite and Salesforce

• Own logistics and communication for alterations

• Own morning jewelry audit and placement

• Assist with ringing, wrapping, post, and go-backs as needed

• Assist Sales Manager:

• Coaching/training/feedback as appropriate

• Holds, Alts, Paids, etc. audits/accountability

• Hold visual accountable / time management, walkthrough

• Netsuite back end- run COF, fix open items/default customer, etc.

• Review call sheets + event call lists / hold sales team accountable

• Support in creating schedule + holding it accountable for Sales, Store Opps/Visual and